Pricing and shipping
What it costs, line by line
Three parts: the goods, the service fee and the shipping. All three are in the offer before you pay.
The goods
The shopper sends a fixed price for each item on your list. That is what you pay for the goods, even if the till says something else.
Items the shopper cannot find are refunded. A replacement you agree to never costs more than the item it replaces.
Service fee
The service fee is €12.00 per order plus 10% of the value of the goods. It pays for running the platform, holding your payment safely and the support around your order.
Shipping
Shipping depends on the weight of the parcel, including packaging. A parcel can weigh up to 30 kg.
| Parcel weight | Shipping |
|---|---|
| Up to 2 kg | €16.00 |
| Up to 5 kg | €20.00 |
| Up to 10 kg | €26.00 |
| Up to 20 kg | €38.00 |
| Up to 30 kg | €48.00 |
| Parcel weight | Shipping |
|---|---|
| Up to 2 kg | €17.00 |
| Up to 5 kg | €21.00 |
| Up to 10 kg | €28.00 |
| Up to 20 kg | €40.00 |
| Up to 30 kg | €50.00 |
The shipping prices are sample values until real carrier quotes have been entered.
Worked example
- Goods (fixed in the offer)
- €100.00
- Service fee (€12.00 + 10%)
- €22.00
- Shipping to the Netherlands, 4.0 kg parcel
- €20.00
- You pay
- €142.00
Minimum order
The minimum order is €80 of goods. Fee and shipping do not count towards it. The shopper checks it when making the offer.
When you pay, and where the money is
You pay when you accept the offer. The money is held by TheExpatShop until you confirm the parcel has arrived. Only then are the goods and shipping paid to the shopper and the fee to us.
Common questions
Why don’t I see the final price straight away?
Most Swedish shelf prices are not online, and they change. So the shopper checks your list and sends an offer with a fixed price for each item. You decide after you have seen it, and you never pay more than the offer.
What does it cost?
The goods at the price in the offer, a service fee of €12 plus 10% of the goods, and shipping by parcel weight. Everything is shown in the offer before you pay. The minimum order is €80 of goods.
How is shipping calculated?
By the weight of the parcel, including packaging. The tiers for each country are on the Pricing and shipping page. A parcel can weigh up to 30 kg.
Will there be customs or extra charges?
No. Sweden, the Netherlands and Belgium are all in the EU, so ordinary groceries are not cleared through customs.