Terms and conditions

1. Who we are

Company details (name, registration number, address) will be added before launch.

2. The service

TheExpatShop is a shopping service. On your request, a shopper buys items in Swedish stores and sends them to your address in the Netherlands or Belgium. We do not sell goods from our own stock.

Draft: this section must be confirmed before launch.

3. Request and offer

Sending a list is free and does not oblige you to anything. The shopper replies with an offer: a fixed price for each available item, the service fee and the shipping.

An offer is valid for 3 days. The minimum order is €80 of goods, and a parcel can weigh up to 30 kg. The shopper may decline a list.

4. Payment and holding

The contract is made when you accept the offer and pay. You pay the total in the offer.

Your payment is held by TheExpatShop through our payment provider. It is released when you confirm the parcel has arrived, or 14 days after the expected delivery date if you have not reported a problem.

5. Missing items and replacements

If an item is not available, the shopper asks you first. A replacement is only bought with your approval and never costs more than the offer said for that item.

Items you decline, or that cannot be found, are not charged. The difference, including the matching part of the service fee, is refunded once the shopping is done.

6. Delivery

The parcel is handed to a carrier and sent to the address you gave. The carrier and tracking number are shown on your order page. You are responsible for the address being correct.

7. Cancellation and right of withdrawal

Before payment you can cancel at no cost. After payment you can cancel on the order page until the shopping starts, and you get the full amount back.

Your rights under mandatory consumer law always apply and are not limited by these terms.

Draft: this section must be confirmed before launch.

8. Problems with the parcel

If something is damaged, wrong or missing, report it on the order page instead of confirming receipt. The payment stays on hold while we sort it out with you. Your statutory rights as a consumer apply.

Draft: this section must be confirmed before launch.

9. Personal data

How we handle your details is described in the privacy policy.

10. Contact

A customer support e-mail address will be added before launch.