How it works
From your list to the parcel on your doormat
You decide what to buy and only pay after seeing a fixed price. Your money waits until the parcel is with you.
1. Write your list
Pick from the Swedish favourites or type anything you want from a Swedish store. Add a brand, size or flavour on any line. If you know a price you can add it, but you do not have to.
Send the list with your delivery address. That is free and without obligation.
2. Get a fixed offer
The shopper checks the list against Swedish stores and sends an offer: a fixed price for each item, the service fee and the shipping. Items the shopper cannot get are marked. The offer is valid for 3 days.
Want something changed? Write in the messages on the order and the shopper can send a revised offer.
3. Accept and pay
When you accept, you pay the total in the offer. The money is held by TheExpatShop. It is not paid to the shopper yet.
4. The shopper buys and posts
If an item is sold out or only available in another brand or size, the shopper asks you first. A replacement never costs more than the offer said for that item.
Items that cannot be found are refunded to you from the held payment as soon as the shopping is done. Then the parcel is packed and handed to the carrier, and you get the tracking number.
5. Confirm the parcel
When the parcel arrives, you confirm on the order page. Only then is the payment released to the shopper.
Something wrong? Report it instead, and the money stays on hold until it is sorted out. If you do nothing, the order counts as received 14 days after the expected delivery date.
Common questions
Why don’t I see the final price straight away?
Most Swedish shelf prices are not online, and they change. So the shopper checks your list and sends an offer with a fixed price for each item. You decide after you have seen it, and you never pay more than the offer.
What if an item cannot be found?
The shopper asks you on the order page, for example about another brand or size. A replacement never costs more than the offer said for that item. If you say no, or nothing suitable exists, the item is left out and you get the money back.
Where does my money go when I pay?
It is held by TheExpatShop, not paid to the shopper. It is released when you confirm that the parcel arrived, or automatically 14 days after the expected delivery date if you have not reported a problem. If you report a problem, the money stays on hold until it is sorted out.