FAQ
Questions and answers
Cannot find the answer? Write on your order page or through the contact page.
What is TheExpatShop?
A service that connects you with a shopper in Sweden. You send a list of what you want from Swedish stores, the shopper sends you a fixed price, buys the items and posts them to you in the Netherlands or Belgium. It is for Swedes abroad and for anyone who likes Swedish food.
Why don’t I see the final price straight away?
Most Swedish shelf prices are not online, and they change. So the shopper checks your list and sends an offer with a fixed price for each item. You decide after you have seen it, and you never pay more than the offer.
What does it cost?
The goods at the price in the offer, a service fee of €12 plus 10% of the goods, and shipping by parcel weight. Everything is shown in the offer before you pay. The minimum order is €80 of goods.
What if an item cannot be found?
The shopper asks you on the order page, for example about another brand or size. A replacement never costs more than the offer said for that item. If you say no, or nothing suitable exists, the item is left out and you get the money back.
Where does my money go when I pay?
It is held by TheExpatShop, not paid to the shopper. It is released when you confirm that the parcel arrived, or automatically 14 days after the expected delivery date if you have not reported a problem. If you report a problem, the money stays on hold until it is sorted out.
What can I order?
For now dry goods and other things that travel well at room temperature: sweets, coffee, crispbread, jam, tube caviar and the like. Pick from the favourites or type anything you want. Chilled and frozen food cannot be shipped.
Which countries do you deliver to?
The Netherlands and Belgium.
How is shipping calculated?
By the weight of the parcel, including packaging. The tiers for each country are on the Pricing and shipping page. A parcel can weigh up to 30 kg.
How do I follow my order?
Your order page shows the offer, the status, every step and, once the parcel has shipped, the carrier and tracking number. You can open it again with the order number and your e-mail address.
How do I talk to the shopper?
Every order has its own messages, from the moment you send the list. Ask about brands, sizes or prices there; the shopper sees it right away.
Can I cancel?
Yes, at no cost before you pay. After paying, you can cancel yourself until the shopping starts and get everything back. After that, write to the shopper on the order page.
Will there be customs or extra charges?
No. Sweden, the Netherlands and Belgium are all in the EU, so ordinary groceries are not cleared through customs.
How do I pay?
Card payment through a payment provider is being connected. Until then the site runs in demo mode and no real payments are taken.